Privacy Policy

Revised January 22, 2022

Autumn's Privacy Policy for Cloud Services

Autumn is committed to protecting your privacy. This  Privacy Policy is intended to help you understand:

  • What information we collect about you
  • How we use the information we collect
  • How we share information we collect
  • How we store and secure the information we collect
  • How to access and control your information
  • How we transfer information we collect internationally
  • Other important privacy information

This Privacy Policy covers the information we collect about you when you use our products or services unless a different policy is displayed. "Autumn", "we" and "us" refers to Animo Ventures Inc. a corporation with its principal place of business located at 325 Front Street West, Toronto, ON, M5V 2Y1, Canada.

This Privacy Policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.

What products and services does this Privacy Policy cover

This Privacy Policy covers Autumn's Cloud Services. Cloud Services means cloud-based web software and solutions, Autumn's Websites and any client software we provide as part of the Cloud Services.

Notice to End Users

CLOUD SERVICES ARE INTENDED FOR USE BY ORGANIZATIONS. THE SOLUTIONS ARE MADE AVAILABLE TO YOU THROUGH AN ORGANIZATION (E.G. YOUR EMPLOYER) THAT ORGANIZATION IS THE ADMINISTRATOR OF THE SOLUTIONS, HEREAFTER REFERRED TO AS “YOUR ORGANIZATION”. PLEASE DIRECT YOUR DATA PRIVACY QUESTIONS TO YOUR ORGANIZATION, AS YOUR USE OF THE SOLUTIONS IS SUBJECT TO YOUR ORGANIZATION'S POLICIES. WE ARE NOT RESPONSIBLE FOR THE PRIVACY OR SECURITY PRACTICES OF YOUR ORGANIZATION, WHICH MAY BE DIFFERENT THAN THIS POLICY.

What information we collect about you

Account, Profile and Personal Identifiable Information

We collect information about you when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through the Services. It may include, but is not limited to, name, email address, telephone number, postal or other physical address, title, or occupation.

End User Corporate Activity Data

If Your Organization is using Cloud Services then Autumn may collect and process corporate activity data from Your Organization's sources and third-party services which Your Organization explicitly and voluntarily connected to Cloud Services. This corporate activity data may contain your email messages, calendar records, customer relationship management ("CRM") data, your corporate messenger data (e.g. Slack), corporate productivity platforms (e.g. GitHub, Jira) data, etc., further referred to as "End User Corporate Activity Data". For the avoidance of doubt, the term "End User Corporate Activity Data" does not include "End User Answers to Surveys". Your Organization is responsible for sources and third-party services over which it has control.

Please direct your data privacy questions to Your Organization, as your use of the Cloud Services is subject to your organization's policies.

AUTUMN NEVER COLLECTS AND NEVER PROCESSES your personal sources and services including but not limited to: Facebook, LinkedIn, Instagram, WhatsApp, Facebook Messenger, SMS, Gmail, etc.

End User Answers to Surveys

If Your Organization is using Cloud Services then Autumn may collect and process end user answers to engagement surveys, 360 feedback, performance review feedback, end user comments collectively referred to as “End User Answers to Surveys”. Please direct your data privacy questions to Your Organization, as your use of the Cloud Services is subject to your organization's policies.

Your Use Of the Services

We keep track of certain information about you when you visit and interact with any of our Cloud Services i.e. the features you use, the links you click on, the teams and people you work with and how you work with them, like who you collaborate with and communicate with most frequently, etc.

Cookies and Other Tracking Technologies

Autumn and our third-party partners, such as our advertising and analytics partners, use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality and to recognize you across different Services and devices.

How we use the information we collect

To provide the Cloud Services

We use information about you to provide the Cloud Services to you, authenticate you when you log in, provide customer support, and operate and maintain the Cloud Services. We use your contact information to send transactional communications via email, business messengers and within the Cloud Services, including providing employee surveys, sending you technical notices, updates, security alerts, and administrative messages.

If Your Organization is using Cloud Services then Autumn may analyze End User Corporate Activity Data and patterns to deliver End User engagement and performance analytics of the past and current activities and the predictive analytics insights about the best practices inside your organization and to detect areas of improvement. For example, to improve the best management practices Autumn Cloud Services automatically analyze and find similarities in End User Corporate Activity Data of those users who have received best peer feedback.

For research and development

If Your Organization is using Cloud Services then Autumn may analyze End User Corporate Activity Data and End User Answers to Surveys to deliver more accurate predictive analytics insights about best practices inside your organization, to make our Cloud Services faster, secure, integrated, and useful to you.

For industry benchmarks

Cloud Services may use information provided by you to create de-identified data aggregated for benchmarking purposes.

Customer Support

We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Cloud Services.

For safety and security

We use information about you and your Cloud Service to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Cloud Service policies.

To protect our legitimate business interests and legal rights

Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.

How we share information we collect

Your managers, your co-workers or third-party

Your Organization may decide to provide you, your managers, your co-workers or third-party access to dashboards, reports and API connection with aggregated, anonymized or deanonymized analytics and statistics based on collected and processed End User Corporate Activity Data. Your Organization may decide to provide you, your managers, your co-workers or third-party access to dashboards, reports and API connection with aggregated and/or anonymized analytics and statistics based on collected and processed End User Answers to Surveys.

AUTUMN NEVER DISPLAYS CONTENT OF YOUR MESSAGES AND SURVEYS TO ANYONE EXCEPT YOU.

AUTUMN NEVER DISPLAYS YOUR DATA OR PERSONAL ANSWERS TO SURVEYS TO ANYONE EXCEPT YOU UNLESS YOU VOLUNTARILY DECIDED TO UNANONYMIZE YOUR ANSWERS. EACH USER INDIVIDUALLY GETS TO CHOOSE FOR THE THEMSELEVES WHAT INFORMATION, IF ANY, THEY WANT SHARED.

Cloud Service Providers

We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis, and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information.

Compliance with Enforcement Requests and Applicable Laws

Enforcement of Our Rights: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect Autumn, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.

Business Transfers

We may share or transfer the information we collect under this privacy policy in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on the Cloud Services if a transaction takes place, as well as any choices you may have regarding your information.

How we store and secure the information we collect

Information storage and security

We use industry standard technical and organizational measures to secure the information we store.

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

How long we keep information

How long we keep information depends on the type of data. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.

Account information: We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Cloud Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve the Cloud Services. Where we retain information for Cloud Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Cloud Services, not to specifically analyze personal characteristics about you.

The information you share on the Cloud Services: if your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of the Cloud Services.

Cloud Services: we retain End User Corporate Activity Data, End User Answers to Surveys and other information related to Cloud Services as long as required by Your Organization.

Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Cloud Services, such as when you last opened an email from us or ceased using your Autumn account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

How to access and control your information

You have the right to object to our use of your information, request that we stop using your information, to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Where the Cloud Services are administered for you by an administrator, you may need to contact your administrator to assist with your requests first.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. See more at https://eur-lex.europa.eu/eli/reg/2016/679/oj

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at info@getautumn.com

In certain circumstances, you have the following data protection rights:

  • the right to access, update or to delete the information we have on you;
  • the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;
  • the right to object. You have the right to object to our processing of your Personal Data;
  • the right of restriction. You have the right to request that we restrict the processing of your personal information;
  • the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
  • the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;
Please note that we may ask you to verify your identity before responding to such requests.Please note, we may not be able to provide Service without some necessary data. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en We also encourage you to review Google's policy for safeguarding your data: https://support.google.com/analytics/answer/6004245.

Segment.io

Segment.io is a web traffic analysis tool. You can read the Privacy Policy for Segment.io here: https://segment.com/legal/privacy/.

Mixpanel

Mixpanel is provided by Mixpanel Inc. You can prevent Mixpanel from using your information for analytics purposes by opting-out. To opt-out of Mixpanel service, please visit this page: https://mixpanel.com/optout/. For more information on what type of information Mixpanel collects, please visit the Terms of Use page of Mixpanel: https://mixpanel.com/terms/.

CI/CD tools

We may use third-party Service Providers to monitor and analyze the use of our Service.

Gitlab

Gitlab is provided by Gitlab, Inc. Gitlab is a development platform to host and review code, manage projects, and build software. For more information on what data GitHub collects for what purpose and how the protection of the data is ensured, please visit Gitlab Privacy Policy page: https://about.gitlab.com/privacy/.

Behavioral Remarketing

Animo Ventures Inc. uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.

Google Ads (AdWords)

Google Ads (AdWords) remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: https://www.google.com/settings/ads. Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en.

Other important privacy information

Our policy towards children

The Cloud Services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support services.

Changes to our Privacy Policy

We may change this Privacy Policy from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on the Cloud Services homepages, login screens, or by sending you an email notification. We will also keep prior versions of this Privacy Policy in an archive for your review. We encourage you to review our Privacy Policy whenever you use the Cloud Services to stay informed about our information practices and the ways you can help protect your privacy. If you disagree with any changes to this Privacy Policy, you will need to stop using the Cloud Services and deactivate your account(s), as outlined above.

Contact Us

Autumn was built for you. If you leave your organization, you can keep your data and continue to use Autumn for yourself for free. Just email us at info@getautumn.com and we'll make that happen.